Because..
Other people inspire us, learning together is fun, dynamic and creative.
The interaction brings about concrete solutions, immediately applicable as they are tested and approved by all.
This leads us…
To success, satisfaction, pleasure
It is what motivates us and makes us happy
It is what we call positive spiral!
Off we go?
Themes:
Management
• Using meetings to achieve your goals
• Increase your potential with time and stress management
• Assertiveness plays an essential role in the welfare of the manager and his team
• Measuring performance through employee evaluations
• Coaching as a powerful management tool
• Achieving better performance through motivation & leadership
• Managing conflicts: finding a long term solution
Communication and assertiveness
• The secret of clear and effective communication
• The art of communication between team members
• The challenge of communicating with people with different opinions/on different wave lengths
• Assertiveness as a means to success
Effectiveness and added value
• Effective communication and assertiveness as tools for success
• Creative thinking to achieve your goals
• Effective professional contacts with customers for non-salespeople
• Increasing your effectiveness through time and stress management
• The assistant manager: a key person in the business
• Dealing effectively with complaints
• Remaining calm and assertive when faced with difficult and aggressive situations
Sales and negotiation
• Business-to-business sales techniques and know-how
• Sales in showrooms and at commercial events : from welcoming a visitor to signing the contract
• Counter sales: how to close a sale quickly Give the customer advice and convince him. To sell him the best solution in a short time
• The art of successful strategic key account sales
• Proficiency in commercial negotiations
• Dealing effectively with complaints and difficult customers
Phone
• Selling over the phone: it’s an art
• Effective phone cold calling
• Answering the phone professionally and efficiently
• How to deal with complaints and difficult customers